Return Policy

At GemsgaloreOfficial, we want you to love your jewelry! If you are not completely satisfied with your purchase, we’re here to make the return process as smooth as possible. Please review our policy below to ensure a hassle-free return experience.

Return Eligibility

To be eligible for a return, please make sure that:

  • The item is in its original, unworn condition with all tags attached.
  • The return is requested within 30 days of the purchase date.
  • The item is not a custom or personalized piece (customized items are final sale and cannot be returned).

Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized jewelry
  • Items marked as “Final Sale” at the time of purchase
  • Gift cards

How to Initiate a Return

  1. Contact Us: Email us at gemsgaloreofficial32@gamil.com with your order number and reason for the return. Our team will respond with further instructions.
  2. Package Your Return: Ensure the item is securely packaged to avoid damage during transit. We recommend using the original packaging if possible.
  3. Ship the Item: You’ll be responsible for the return shipping cost unless the item arrived damaged or defective.

Refund Process

Once we receive your returned item, please allow 5-7 business days for processing. After inspection, we will issue a refund to your original payment method. Refunds may take 3-5 business days to reflect in your account, depending on your bank.

Exchanges

If you would like to exchange an item, please follow the return process outlined above and place a new order for the replacement item. This helps us ensure quick processing and availability of your desired piece.

Damaged or Defective Items

If your jewelry arrives damaged or defective, please contact us immediately at gemsgaloreofficial32@gamil.com. We’ll provide a prepaid return label and work quickly to resolve the issue, whether through a refund or replacement.

Contact Us

For any questions or concerns about our return policy, feel free to reach out to our customer service team at gemsgaloreofficial32@gamil.com. We’re here to help!

Thank you for choosing GemsgaloreOfficial. We’re committed to ensuring you have a wonderful experience with us!